About the Role
We are seeking an experienced and dynamic AVP - Client Services to lead and scale the Professional Services and Client Success function for a high-growth SaaS organization. This leadership role is responsible for driving successful customer implementations, ensuring exceptional service delivery, and building long-term client relationships while collaborating with cross-functional teams to achieve business objectives.
Key Responsibilities
- Lead and manage the Professional Services and Client Services teams to deliver high-quality implementation and consulting services.
- Define and execute the client services strategy aligned with organizational growth objectives.
- Oversee end-to-end SaaS implementation projects, ensuring timely delivery, quality, and customer satisfaction.
- Drive customer onboarding, adoption, retention, and overall customer success initiatives.
- Establish and optimize service delivery processes, methodologies, KPIs, and governance frameworks.
- Build strong relationships with enterprise customers and serve as an executive escalation point.
- Partner closely with Sales, Product Management, Engineering, and Customer Success teams to ensure seamless customer experiences.
- Develop resource planning, capacity management, and project delivery strategies.
- Mentor and develop high-performing leaders and teams, fostering a culture of accountability and continuous improvement.
- Monitor financial performance of the Professional Services function, including utilization, revenue, profitability, and forecasting.
- Identify opportunities to improve customer outcomes and expand service offerings.
Didn’t find the job appropriate? Report this Job
