Role Overview:

The Assistant Vice President Operations will manage and oversee the operational framework supporting Banking and Capital Market services, with a specific focus on U.S. banking standards and regulatory compliance. This individual will lead a team of managers, ensuring high-quality service delivery aligned with established KPIs and service-level agreements (SLAs), while maintaining adherence to industry best practices and regulatory frameworks.

Key Responsibilities:

Operational Oversight & Compliance:

- Oversee day-to-day banking operations with a solid grasp of U.S. banking regulations and compliance requirements.

- Monitor and ensure adherence to internal standards, regulatory guidelines, and industry benchmarks.

- Drive operational excellence by implementing control mechanisms and process enhancements.

- Prepare and maintain operational metrics, dashboards, and executive reports for leadership and committee review.

Governance & Risk Management:

- Support client-driven risk governance frameworks and cross-functional initiatives to ensure cohesive operational alignment.

- Participate in the front-line risk management programs, helping to evaluate, monitor, and reduce operational risks for diverse client portfolios.

- Assist with integrating process changes resulting from regulatory updates or market shifts.

- Conduct root cause analyses and incident reviews to detect process vulnerabilities and collaborate with stakeholders on strategic solutions.

Stakeholder Collaboration:

- Work closely with internal and external partners to ensure consistent operational practices and oversight standards.

- Facilitate communication across departments to align objectives and deliver seamless service to clients.

Leadership & People Management:

- Lead and mentor a team of professionals, providing coaching, performance feedback, and development opportunities.

- Conduct regular evaluations to enhance individual and team performance.

- Bring pan-India exposure to managing diverse teams across various regional locations.

Project & Process Management:

- Oversee commissioning of new banking and capital market operations projects, as well as the decommissioning of outdated workflows.

- Manage project lifecycles, including budgeting, timeline management, and quality control to ensure timely and cost-effective delivery.

- Promote continuous improvement through process evaluations and quality audits.

Qualifications & Skills:

Education:

- Bachelor's degree in any discipline required; preference for candidates with a Master's degree in Finance or related fields.

Professional Experience:

- Proven experience in managing complex banking operations and regulatory compliance frameworks.

- Good to have experience in Fraud Operations, KYC, AML, Chargeback, Collections, Capital Market.

- Familiarity with project management methodologies and risk assessment techniques.

- Strong understanding of operational risk, control assessments, and remediation planning.

- Ability to manage multiple priorities in a dynamic environment, delivering under tight deadlines.