Assistant Vice President - Aftersales - Supply Chain Management

Description: AVP Aftersales Solution Architect (LSA)

Locations:

- Delhi

- Bangalore

- Hyderabad

- Mumbai

- Pune

Travel: National / International travel required

Experience: 10+ years

Role Objective:

- Lead solution architecture, consulting, and commercialization for Aftersales, working closely with sales, delivery, partners, legal, and finance.

- Drive win rates, expand share of wallet, and create strong value propositions across global markets (India, US, EU, LATAM).

Key Responsibilities:

- Shape and design Aftersales solutions across predictive maintenance, spare parts management, field services, scheduling & dispatch, and remote support.

- Lead large deal solutioning (> $10M), RFP responses, POVs, and client orals independently.

- Act as the bridge between GTM/account teams and delivery for Aftersales transformation and managed services.

- Conduct industry research and recommend digital/AI/IoT-driven approaches for aftermarket services.

- Serve as senior client-facing SME for Aftersales functions and field asset operations.

- Drive capability building, solution campaigns, onsite assessments (68 weeks, 35 times/year).

- Define commercial constructs, cost models, business cases, and pricing inputs.

- Ensure smooth solution transition to delivery and collaborate with legal/commercial teams.

- Mentor junior architects/SMEs (as applicable).

Core Expertise:

- Aftersales operations across Aerospace & Defense, Heavy Equipment, Healthcare & Life Sciences, Greentech, CPG/Retail, Hi-Tech, and Industrial Equipment.

- 10+ large digital/analytics transformation programs in manufacturing or Aftersales.

- Strong command of IoT/connected equipment, AI-led process optimization, data-driven service models, and outcome-based solutions.

- High proficiency in solution planning, deal shaping, proposal development, value proposition design, and service transition.

Qualifications: Bachelors in Mechanical/Aerospace/Automobile Engineering; MBA preferred