Assistant Segment Manager - Alternate Channel

Role: External - Assistant Segment Manager Alternate Channel

Experience: 7+ Years

Location: Thane, Mumbai

Job Purpose:

Manage and develop the Tele-calling & Client Experience verticals for the wealth business. This will include overall management of P&L of tele sales, call center resources, facilities, training & development of the team, driving processes and operations, ensuring quality and attain desired business objectives from tele sales channel and drive Client experience.

Major Deliverables:

- Manage Call center function & ensure business objectives

- Train, mentor, direct the call center team and in house calling team

- Drive Wealth Client Experience team

- Achievement of sales & business targets of the unit

Qualification & Experience:

- Graduate or Postgraduate in any discipline. MBA in Finance/ Marketing will be added advantage.

- Desired Experience: min 7 years in managing similar activities at organization of scale. Experience setting up processes will also be an added advantage.

Other desired attributes:

- Hands on Excel, Power point, data analytics, ability to engage with people and build processes, pitches, understanding of call center operations with team management and customer handling.