H&R India

1. The General Context of the Job:

Report to: Director India

Based in Mumbai, India

2. The Roles and Responsibilities of the Job:

- Lead and execute sales related activities for continuous business growth.

- Service and maintain good relationships with existing clients.

- Build and develop business opportunities with existing and potential customers.

- Contact and follow-up on existing and new business leads.

- Identify, manage and secure existing and new sales to maintain a high level of sales achievement.

- Understand and evaluate customer needs to suggest appropriate solutions or products.

- Handle and manage customer enquiries and follow up in a timely manner.

- Conduct business presentations to provide better understanding to customers on the product range, capabilities and cost effectiveness.

- Participate in weekly and joint monthly sales meetings to update and prepare sales reports.

- Perform general administration and duties to support sales operations.

- Coordinate with the Sales and Customer Service Team for scheduling and delivery to the customer.

- Prepare and provide quotations to the customer and any product related documents such as MSDS, SDS, TDS, PS, etc. by obtaining updates from QA/QC.

- Communicate and notify the Customer Service team for any price revisions.

- Maintain interface between the customer and the Customer Service team regarding delivery management and demand fulfillment.

- Reach optimum service and highest possible customer satisfaction as a basis for improvement of overall business.

- Ensure payment collection from the customer.

- Lead the annual customer satisfaction survey.

- Liaise with the CS team and QA/QC on any customer complaints regarding quality issues.

- Assist the Country Manager in KPI tracking and reporting.

- Undertake and perform any other duties assigned by the Business Director and Country Manager.

3. The Knowledge, Skills and Requirement:

- Degree certificate (B.E/B.Tech in Chemical or Mechanical Engineering is desirable) or Masters in Rubber/Polymer/Chemistry or Petroleum.

- At least 5 - 6 years of working experience in B2B sales, marketing or business development in lubricants, rubber, technical rubber, polymer or chemistry industries.

- Must possess own transport and be willing to travel for local and overseas business trips.

- Self-motivating person with ambition and good analytical skills.

- Knowledge of Sales, Marketing or Business Management systems is an added advantage.

- Good working attitude, communication, interpersonal skills and ability to interact with people at all levels.

- Computer literate and proficient in Microsoft Office (Word, Excel, Outlook, Power Point).

- Required language(s): English and local language in both oral and written communication.

- Understanding of ISO 9001:2008 requirements and Oracle system is an added advantage.

- Full-Time position.

4. The Principal Accountability and the interrelationship with others regarding to Quality and QMS:

- Basic ISO 9001:2015.

- Assist in ensuring compliance with ISO standards, Corporate standards and company policy.