Assistant Manager - Workforce Management

Job Title: Assistant Manager Work Force Management

Type: Full-time, Permanent

About Us:

Side is a leading provider in the gaming services industry, committed to delivering exceptional experiences for our clients and their customers. We focus on innovative solutions that enhance gaming experiences worldwide. As we continue to expand our operations, we are seeking an Assistant Manager for Work Force Management to join our dedicated team.

Role Overview:

As the Assistant Manager of Work Force Management, you will play a critical role in ensuring optimal staffing levels, enhancing operational efficiency, and providing exemplary support to various departments. This position is ideal for a data-driven individual with excellent analytical and leadership skills who can effectively manage a team and contribute to data-informed decision-making.

Key Responsibilities

- Analyze workforce data to forecast staffing needs and provide actionable insights for resource allocation.

- Monitor day-to-day operations to ensure service levels are met and maintained across various departments.

- Oversee scheduling and staffing assignments based on real-time data and operational requirements.

- Work collaboratively with department leaders to identify and resolve operational issues that impact workforce efficiency.

- Conduct regular training and development sessions for the workforce management team to enhance skills and performance.

- Support strategic initiatives aimed at improving employee productivity, job satisfaction, and retention.

- Prepare and present workforce management reports and insights to senior management.

Details As Below

Key Skills - Capacity Planning, Forecasting, Scheduling & Team Management (all this experience need to be in the resume)

Notice Period 0 to 20 days (max)

Note Interview(1 Round) & Induction will be in-person from Bangalore/Hyderabad

Requirements

Qualifications:

- Experience in people management

- A minimum of 5+ years of experience in workforce management in the BPO Industry or related roles within a fast-paced environment.