1. Operational Management:
- Manage daily operational activities to ensure smooth and efficient business operations.
2. Team Leadership:
- Lead, supervise, and motivate team members to achieve productivity and performance targets.
3. Performance Monitoring:
- Monitor key performance indicators (KPIs), including productivity, turnaround time, order processing, and service quality.
4. Fulfillment Coordination:
- Coordinate with warehouse, logistics, inventory, and delivery teams to ensure timely order fulfillment.
5. Process Improvement:
- Identify operational bottlenecks and implement process improvements to increase efficiency and reduce costs.
6. Compliance:
- Ensure adherence to company policies, standard operating procedures (SOPs), and quality standards.
7. Reporting:
- Prepare daily, weekly, and monthly performance reports and share operational updates with senior management.
8. Issue Resolution:
- Handle escalations, resolve operational issues, and ensure timely corrective actions.
9. Workforce Planning:
- Manage workforce planning, shift scheduling, attendance, and resource allocation.
10. Cross-Functional Collaboration:
- Coordinate with cross-functional teams to improve customer satisfaction and meet business objectives.
11. Inventory Tracking:
- Track inventory movement, order status, and dispatch performance, where applicable.
12. Training and Development:
- Train team members, evaluate performance, and support continuous improvement initiatives.
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