Job/Soft skill training

Cafeteria

Free meal

Professional degree assistance

Health insurance

International/On-site exposure

Crescendo Global Reviews by Employees

Analyst

Consultant

Associate

Senior Consultant

Associate Consultant

Assistant Manager - Training (Voice and Accent)- Pune An opportunity for working professional with 4+ years' experience of Voice/Accent Training in BPO Industry and excellent communication skills. Location-Pune Your future employer: A leading Business Process Management (BPM) company that delivers an entire spectrum of solutions. Responsibilities: 1. Driving and improving English communication (verbal, written, chat, email). 2. Conducting TNI &TNA Programs through NPS/CSAT/EOE/Quality analysis and floor interventions as per the requirement. 3. Managing NPS through Agent Skill Mapping & Development. 4. Managing SLA for all Floor Interventions. 5. Training New Hires on Written Communication, Customer Service and Cultural agreement. 6. Preparing site related management reports, WBR, MBR. 7. Analysing & identifying Internal & external customer requirements through data analysis and training. Requirements: 1. Candidate must be a graduate. 2. Candidate must have experience of BPO industry/Floor Support/Training. 3. Candidates with Celta certification will be preferred. 4. Candidate must have excellent, coaching, mentoring, facilitation, counselling, motivating and development skills. What's in it for you: 1. A profitable organisation leading to personal and professional growth. 2. A healthy work-ecosystem and culture.

Pune

Assistant Manager - Training - BPO 

Job Description for Assistant Manager - Training - BPO  in CRESCENDO GLOBAL LEADERSHIP HIRING INDIA PRIVATE L in  Pune for (4-12) years of experience. Apply Now!

Assistant Manager - Training - BPO  | iimjobs.com