Assistant Manager - Team Management/Partnership Officer - BFSI

Job details :

Proposed designation - Assistant Manager

Role type - Team Management

Reporting to Manager

Geo to be supported UK

Work timings 2 PM - 10.30 PM

Roles & Responsibilities:

- The Partnership Office delivers services to Partners across the entire lifecycle from recruitment through to exit ensuring an efficient, effective, and customer-centric experience.

- The Assistant Manager will support the Operations Manager and Senior Operations Manager in delivering operational tasks, coordinating UK and Group priorities, and assisting with projects and process improvements. This role focuses on operational delivery, stakeholder engagement, and supporting initiatives that ensure the smooth execution of Partnership Office activities.

- As an Assistant Manager, you will work closely with the Operations Manager to ensure the Partnership Office runs efficiently and meets its objectives. You will assist in managing day-to-day operational tasks, support UK and Group projects, and help maintain strong relationships with internal teams and stakeholders.

- The role also involves contributing to Group initiatives and supporting capabilities leads.

- Assist in managing day-to-day operational tasks across the Partnership Office to ensure smooth service delivery.

- Support and deputise, when required, for the Operations Manager in coordinating UK and Group priorities and projects, working with central teams and capabilities leads.

Performance Management - Manage a high-performing team, ensuring the quality of work produced is proactively tracked within agreed SLAs, while acting as the point of escalation for critical matters.

- Help maintain and regularly update Partnership Office processes and documentation, including Partner guidance documents and handbooks, ensuring accuracy and compliance.

- Support liaison activities with Partners across the Group and UK, ensuring timely communication and alignment on priorities.

- Assist in building strong relationships with internal teams and stakeholders to facilitate collaboration.

- Support Journey to Partner and Equity Partner conversion processes, along with other seasonal activities within the office.

- Assist in preparing materials and updates for monthly team meetings and Group forums.

- Support governance of data and file storage by maintaining organised, secure, and accessible records.

- Develop a strong understanding of how the Partnership operates, including the distinctions between Employment Law and LLP governance, while ensuring the Partner experience remains central to all decisions.

- Ensure adherence to internal policies and GDPR requirements when handling sensitive information.

- Assist in managing technology platforms such as ServiceNow, SuccessFactors, JIRA, and Partner Central.

- As a firm, we are deeply committed to diversity, inclusion, and equity in our workplace. We offer a safe and inclusive environment built on trust, where all our colleagues can bring their authentic selves to work and know that their uniqueness is valued.

- We prohibit unfair treatment of applicants and employees, as well as discrimination on any grounds, including but not limited to caste, religion, colour, ancestry, marital status, medical condition, sex, gender identity and/or expression, sexual orientation, age, nationality, cultural origin, family or parental status, defence veterans, physical, mental, or sensory disability, or any other status or characteristic protected under applicable Indian laws and regulations.