What you will do: - Build training modules in the form of presentations, SOPs, and other documents - Conduct training sessions for customer delight agents, veterinarians, and pet behavior experts - Certify new team members on product, process, and tool knowledge - Teach and lead team members on processes and work toward performance improvement - Monitor, analyze, and assess the quality of inbound calls, outbound calls, and video consultations of service providers - Identify and rectify training gaps and address problems with the manager - Offer alternate plans and suggestions for process improvement What we offer: - Competitive salaries - A well-planned insurance cover for you and your family - A team of smart, empathetic, and ambitious people who genuinely want to make a difference in the pet care space - A culture of ownership and mutual care so you don't just learn, but also thrive What we are looking for: - Any Bachelor's or Masters's degree - Should have brilliant verbal and written communication skills - Proficiency in Microsoft Office Suite - Comfortable working with Canva - Minimum two years of experience in building content and conducting training sessions - Past experience in working for companies that provide online healthcare Location: Indiranagar, Bangalore (6 days working in-office)

Bangalore

Assistant Manager - Quality Trainer 

Job Description for Assistant Manager - Quality Trainer  in Talent Giants Consultancy Services LLP in  Bangalore for (2-6) years of experience. Apply Now!