Assistant Manager - Quality Assurance

Assistant Manager - Quality Assurance

Responsibilities:

- Monitor processes and outputs to ensure they meet established quality standards and regulatory requirements.

- Conduct audits (internal & external) to check compliance with SOPs, ISO, or industry-specific standards.

- Maintain and update quality documentation and manuals.

- Identify gaps or deviations in quality processes and suggest corrective and preventive actions (CAPA).

- Work with cross-functional teams to implement process improvements for higher efficiency and quality.

- Supervise QA staff, assign tasks, and monitor daily activities.

- Train employees on quality procedures, tools, and compliance requirements.

- Collect and analyze quality-related data to identify trends and recurring issues.

- Prepare reports for management highlighting quality performance, defects, and improvement measures.

- Handle customer complaints related to product/service quality and coordinate root cause analysis.

- Collaborate with vendors/suppliers to ensure incoming materials meet quality expectations.

- Ensure proper documentation of inspection results, audits, and corrective actions.

- Maintain traceability and records for compliance audits.

- Identify potential risks in the production or service process.

- Ensure health, safety, and environmental guidelines are followed in QA activities.

Skills & Competencies:

- O to C process management

- P to P process management

- R to R process management

- Team leadership experience, managing a team of 45 people

- Strong knowledge of quality standards, SOPs, and compliance requirements

- Proficiency in conducting internal and external audits

- Ability to identify process gaps and implement corrective/preventive actions (CAPA)

- Skilled in data analysis, reporting, and performance tracking

- Excellent communication and stakeholder management skills

- Training and mentoring team members on quality processes and tools