Assistant Manager - People Operations

- Managing a team of 10- 15 people.

- Responsible to deliver on Service Level Agreements.

- Good understanding of the US HRO and Pre Payroll Activities.

- Managing a team engaged in transaction processing and query resolution through a case management tool.

- Able to provide guidance and lead the teams.

- Performance management succession planning for business units.

- Employee Engagement and Initiatives Improve Morale and productivity.

- Employee Retention-Strategies to improve employee retention.

- Training & development-training need analysis based on the appraisal and training coordination.

- Works closely with transition team and ensure implementation of HR projects.

- Responsible for data integrity in HR systems.

- Implements best practices and supports the delivery of HR processes at the business unit / area.

- Identifies gaps, proposes and implement changes necessary to cover risks.

- Acts as the performance improvement driver and provokes positive changes in the people management.

- Works to improve the teams overall performance and embraces a collaborative approach.

- Supports leadership in helping to build a unified team mind set.

- Engages in professional development to continuously grow in profession and remain current.

- Strong interpersonal people management skills & client management skills.

- Strong decision-making skill, ability to think strategically and translate strategy into action plans.

- Ability to coach & develop people.

Quality Focus:

- Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement.

- Provides performance management guidance to line management.

- Partners effectively with HR COE and Onshore teams to ensure customer groups receive the necessary services and support.

- Prepare team goals and ensure they are well communicated and followed by the team.

- Performance management succession planning for business units.

- Employee Retention-Strategies to improve employee retention.

- Thorough understanding of planning, forecasting & scheduling to meet SLAs, Delivery and adherence to the SOW defined parameters.

- Provide functional support and direction to the Team Leaders and Team members.

- Responds to all requests and communications in a timely and thorough manner.

- Interacts and creates dashboard for onshore partners on regular basis.

- Ready to work in EST or PST shift including weekends.

- Prior Experience in Hire to Retire Domain.

- HRO Domain.

- Client Management.

- Team Management.

- Lean Certified.

- Green Belt Certified.

- UKG.