Assistant Manager - Marketplace Operations - eCommerce/Supply Chain

Position: Marketplace Operations (E-commerce, Supply Chain)

Overall Experience: 3-5 years

Location: Gurugram (Only for candidates living in Delhi/NCR)

Working Days: 5 Days from Office

Notice Period: 30 Days (Maximum)

Company Size: Startup / Small Enterprise

Roles & Responsibilities:

- Manage end-to-end B2B order processing, dispatch coordination, and timely order fulfillment.

- Monitor marketplace operations across platforms such as Blinkit, Zepto, Amazon, Tata 1mg, and others while ensuring SLA compliance.

- Coordinate with logistics partners for pickups, deliveries, appointment scheduling, and issue resolution.

- Track and manage RTO, RTV, returns, pending putaway cases, and other operational exceptions.

- Prepare and maintain operational MIS reports, identify process gaps, and support continuous improvements.

- Collaborate with internal teams and external stakeholders to ensure smooth day-to-day operations and timely escalations.

Candidate Requirements:

- Strong E-commerce, D2C Supply Chain, or Marketplace Operations profiles.

- Minimum 3+ years of experience in E-commerce B2B Operations, Marketplace Operations, Supply Chain Operations, or D2C Operations.

- Hands-on experience in end-to-end order processing, dispatch coordination, fulfillment, and marketplace operations.

- Experience managing marketplaces such as Blinkit, Zepto, Amazon, Tata 1mg, or similar platforms and ensuring SLA compliance.

- Hands-on experience coordinating with logistics/transportation partners for pickups, deliveries, appointment scheduling, and issue resolution.

- Experience handling RTO, RTV, returns, pending putaway, and other operational exceptions.

- Strong hands-on experience in MS Excel, including Pivot Tables, XLOOKUP/VLOOKUP, and SUMIFS, along with MIS reporting and operational analysis.

- Demonstrate strong stakeholder coordination, follow-ups, problem-solving, escalation management, and cross-functional collaboration while working against defined SLAs.