Assistant Manager/Manager - Strategic Projects

Description:

Assistant Manager / Manager Strategic Projects

Role:

Drive cross-functional CFL initiatives, translate business requirements into analytical frameworks, and own the Product ROI calculator to inform customers about their ROI.

Responsibilities:

- Partner with stakeholders to elicit and document clear business requirements; translate them into metrics, analytical models, and actionable insights that inform decisions.

- Own the Product ROI calculator methodology and benefit use cases across product modules; collaborate with product marketing, product, sales, and analytics to refine assumptions and enable rollout and sales education.

- Run CFL programs including VoC synthesis, journey mapping, root-cause analysis, and action plans to lift adoption and NPS.

- Build robust Excel-based models for unit economics, scenario and sensitivity analyses; maintain auditable assumptions, clear input/output structures, and version control.

- Define KPIs and establish a single source of truth for metrics and governance (cadence, RAID) for CFL initiatives and ROI reporting.

- Create executive-ready narratives, dashboards, and presentations that convert analysis into decisions and prioritized actions.

Success (612 months)

- Product ROI calculator adopted as the standard for pre/post investment discussions; regular updates and variance tracking in place.

- 23 CFL initiatives delivered with quantified impact on adoption/NPS and clear insight-to-action traceability.

- Consistent requirements-to-insights workflow established, with stakeholder satisfaction on clarity, speed, and usefulness of outputs.

Qualifications

Must-have:

- 5-8 years in strategy/PMO/consulting/ops with cross-functional delivery.

- Strong financial and product acumen; expert Excel modeling for unit economics, scenario planning, and sensitivity analysis.

- Ability to gather and structure business requirements and convert them into data models, KPIs, and decision-ready insights.

- Advanced Sheets/Excel; strong slides; data visualization experience (e.g., Tableau/Looker).

- Structured problem solver with crisp executive communication; proven in landing change via insights and stakeholder alignment.

Nice-to-have:

- SaaS/product experience.

- Customer journey analytics, NPS/CSAT, and value realization.

- SQL or scripting for automation.