Assistant manager IT operation Roles and Responsibilities: - Manage all aspects of the company's office technical infrastructure including: Microsoft 365 (E5) management, including Azure AD, Intune, Bitlocker, Thread Management, Email, OneDrive, Teams, SharePoint, Yammer, Excel, Word and other. - Atlassian Jira and Confluence administration - Network switching, Internet connections, firewalls, and Wi-Fi devices - Mobile device support - Provide face to face and remote technical support for all employees worldwide - Client device support for Microsoft Windows (predominantly), Mac OS X, Android and iOS devices. - Recommend, test & implement new software / hardware products & solutions. - Work with vendors to acquire hardware, software, services, support contracts, licenses, etc., as required. - Lead a team of 4-5 IT engineers providing global IT helpdesk support - Coach the team members - Out of hour work will be required for monthly patching and emergency items as needed. - Ensuring all software purchased licensing is recorded and maintained - Setting up new users and disabling expired accounts in accordance with HR requirements - Re-Imaging and configuring new laptops and desktops - Install authorized software to laptops and desktops - Troubleshoot system related problem reported by users - Ensure all logs for equipment and users are maintained - Creating purchase requisition for IT Hardware/Software - Perform periodic reporting Desired Candidate Profile: - Candidate should have at least 8+ years of experience in desktop support, systems administration, and networking. - Experience managing people - Strong experience supporting IT operations for globally distributed teams - Candidate should have completed Bachelor or Master degree in computer or IT specialization with good track-record from affiliated university - Excellent verbal and written communication skills in English. - Experience resolving incidents using remote support tools - Candidate must be familiar with windows and Mac platforms. - Experience administrating Microsoft 365. - Having Knowledge on troubleshooting Virtualization tools, Citrix, VMWare, Hyper-V. - Certification on ITIL or Knowledge about ITIL best practices and ISO standards. - Prior work experience on any ITSM ticketing tools.

Chennai

Assistant Manager - IT Operations 

Job Description for Assistant Manager - IT Operations  in Cynosure Corporate Solutions in  Chennai for (8-15) years of experience. Apply Now!