Assistant Manager - Insurance Process

Assistant Manager - Insurance Process - Pune

Location: Pune

Experience Required: 7 to 15 Years/ 2 to 5 years as TL or AM

Qualification: Bachelor's Degree (Insurance certifications/designations preferred)

Crescendo Global has partnered with a globally recognized leader in insurance brokerage, risk management, and consulting services, with a presence in multiple countries.

About the Role:

We are seeking an experienced Assistant Manager to lead operations for an international insurance process, with a focus on UK pension services. The ideal candidate will have strong people management skills, hands-on UK pension, insurance/BFSI domain expertise, and experience in delivering high-quality outcomes for global clients.

Key Responsibilities:

- Lead, mentor, and manage a high-performing team, ensuring delivery against SLAs and quality benchmarks.

- Oversee UK pension process operations, ensuring compliance with regulatory and client requirements.

- Drive operational efficiency through shrinkage and attrition management initiatives.

- Manage service transitions and onboarding in collaboration with onshore stakeholders.

- Prepare forecasts, reports, and process improvement plans for senior management.

- Collaborate with cross-functional teams to meet operational and business goals.

Preferred Skills & Experience:

- 2-5 years in a people management role (Assistant Manager/Team Lead) with at least 1.8+ years of direct team handling experience.

- Proven experience in UK pension processes within an international operations setup.

- Onshore travel experience preferred.

- Strong stakeholder management, analytical, and problem-solving skills.

What's in it for You?

- Opportunity to work with a global leader in insurance and risk management.

- Exposure to international clients and UK pension operations.

- A collaborative, growth-oriented work environment with learning and development opportunities.

- Competitive salary package with performance-based rewards.

- Platform to showcase leadership skills and influence operational excellence on a global scale.