Role Summary.

- Lead the global HR Operations function that powers endto-end teammate lifecycle processes across regions.

- You will own service delivery, data governance, and HRIS-enabled automation, while building a highperforming team that delivers accurate, timely, and insightrich HR operations for business and HR stakeholders.

What youll do

Service Delivery and Process Excellence

- Oversee dayto-day HR operations (hire-to-retire), including payroll inputs, benefits administration, and employee recordsdriving standardization where possible and regionalization where required.

- Streamline workflows and eliminate NVAs; lead automation initiatives for recurring trackers/reports using Power Query and BI dashboards.

- Create and own a smart Quality Control (QC) framework for all BAU processes to ensure accuracy, compliance, and continuous improvement.

- Operate a ticketing/workflow system (e., Freshservice) to manage volumes, SLAs, and communications; partner with IT to enhance intake and autonotifications.

Data Governance and HRIS

- Maintain the integrity, accuracy, and completeness of HR data across systems and integrations; institute audit and errorprevention controls.

- Leverage HRIS (e., Workday/PeopleSoft/UKG/SAP/ADP/Darwinbox) to its full potential for workflow, reporting, compliance, and lifecycle transactions.

- Own critical reports and analytics (headcount, movement, comp cycles, compliance), evolving manual outputs into automated, reusable BI assets.

People Leadership

- Lead, coach, and develop the HR Operations team; institute quality reviews, feedback cycles, and growth plans to sustain high performance.

- Foster a collaborative, serviceoriented culture that communicates clearly with HRBPs, finance, recruiting, and business leaders.

Stakeholder Management and Compliance

- Align HR Ops with enterprise priorities; translate business needs into operational plans, SLAs, and measurable outcomes.

- Ensure compliance with regional regulations and internal policy, coordinating timely documentation, reporting, and audits.

Continuous Improvement and Projects

- Lead process assessments and Kaizenstyle improvements; pilot and scale new capabilities (e., Freshservice phases, Power BI automation).

- Partner on HRMS enhancements (requirements, UAT, golive), ensuring stable, scalable operations and strong change management.

What youll bring

- 10+ years of overall experience with 5+ years recent handson HR Operations leadership in a multiregion environment.

- High attention to detail; strong written and verbal communication; excellent organizational and stakeholder skills.

- Proven ability to prioritize and deliver across multiple, parallel projects under pressure while maintaining accuracy.

- Demonstrated ownership and accountability; flexibility to support extended/variable hours when business or client needs demand.

- Strength in RCA and escalation management; experience instituting quality checks and errorreduction mechanisms.

- Practical fluency in data toolsPower Query and BI dashboardingfor automating reports and deriving insights.

- Experience driving efficiency via workflow tools/ticketing systems (e., Freshservice) and automation.

- HRIS exposure to: Workday, PeopleSoft, UKG, SAP, ADP, Darwinbox, ServiceNow (or equivalents).