Assistant Manager - HR Business Partner

Description:

Job Title: Assistant Manager - HR Business Partner (HRBP)

Location: Bangalore, Pune

Experience: 8+ years of total HR experience (at least 34 years in HRBP role)

Shift timings- US Shift (5 days WFO)

Desired Industry Background:

Mandatory: Strong exposure to Property & Casualty (P&C) Insurance processes OR P&C insurance client environment

Preferred: BPO / KPO, shared services, GCCs handling insurance/financial services processes

Qualification:

Graduates only (Full-time Bachelors degree from a recognized university)

Post-graduation in HR is an added advantage but not mandatory

Role Overview:

The Assistant Manager HRBP will partner with business leaders and operations managers supporting Property & Casualty insurance processes to drive people strategy, employee engagement, and performance outcomes. The role demands excellent communication skills, strong stakeholder management, and the ability to work in a fast-paced BPO/KPO setup.

Key Responsibilities:

Business Partnering & Stakeholder Management

- Act as primary HR point-of-contact for designated business units in P&C insurance processes in Bangalore/Pune.

- Partner with operations and delivery leaders to understand headcount plans, business priorities, and translate them into HR actions.

- Provide data-backed HR insights to drive decisions on attrition, engagement, performance, and productivity.

Employee Lifecycle & Engagement

- Manage onboarding, assimilation, and induction experience for new joiners in the account.

- Own and drive employee engagement calendar R&Rs, engagement surveys, skip-level interactions, one-on-ones, and floor connects.

- Track and address employee grievances, manage employee relations cases, and ensure timely closure with minimal escalations.

Performance Management & Talent Development

- Drive performance management cycle goal setting, mid-year and annual appraisals, performance reviews, and interventions for low performers.

- Work with business on IDPs (Individual Development Plans), coaching, and succession planning for critical roles.

- Support L&D team in identifying training needs specific to P&C insurance processes and soft skills.

Policies, Compliance & Governance

- Ensure compliance with company HR policies, labor laws, and audit requirements for respective locations.

- Guide managers and employees on disciplinary processes, POSH, and grievance redressal mechanisms.

- Maintain HR data hygiene on HRMS, trackers, and dashboards for audits and MIS.

Workforce Planning & Retention

- Support manpower planning and hiring coordination with TA for ramp-ups and backfills in P&C insurance vertical.

- Analyze attrition trends, conduct exit interviews, and suggest retention interventions for critical talent.

- Partner with compensation & benefits team on salary corrections, internal parity, and retention proposals.

Must-Have Skills

- Currently working as Assistant Manager (HRBP) or equivalent, preferably in a BPO/KPO/Insurance environment.

- Proven HRBP experience supporting P&C insurance or related insurance business.

- Excellent communication skills verbal and written; ability to interact confidently with senior stakeholders and global clients.

- Strong exposure to:

Employee relations and grievance handling

Performance management and appraisal cycles

Engagement initiatives and floor management

HR analytics, MIS, and Excel/PowerPoint reporting

- Ability to handle ambiguity, multi-task, and work in a fast-paced, 24x7 operations environment (flexibility for shifts, if required).

Good-to-Have Skills

- Exposure to transition/scale-up of new P&C insurance processes.

- Experience in handling HRBP responsibilities for multi-location teams.

- Basic understanding of compensation structures and variable pay programs in BPO/KPO.

Work Mode & Shift

- Work Location: On-site at Bangalore or Pune office (Hybrid may be considered as per company policy).

- Shift: General shift with flexibility to connect with US/UK client time zones when required