Assistant Manager - Distribution Planning & Customer Service

Key Accountabilities & Job Responsibilities:

- Distribution Planner: To lead the distribution planning of Wellbeing Collective (Liquid IV) in India. To execute and track downstream allocations to our depots as per demand requirements. KPI Management

- Allocation % of orders > 95%: To execute any depot transitions within our network of inventory To execute factory to central depot dispatches basis of supply plan by co-ordinating between HUL Logstics team and Factory (CM - TLS) Daily monitoring & execution of ad-hoc movements between central depot to other depots to ensure the downstream depots are sufficiently stock up as per the SLA

- Customer Services: To be a single POC representative for LIV and work closely with the KAMs/B&W customer service to monitor and ensure smooth execution of customer orders Highlight any additional requirements from customers to the Supply Planner for incremental supplies KPI Management

DR > 95%

- Allocation to invoicing > 99%: To lead Customer service operations by monitoring / executing actions such as pricing discrepancies, order mismatch, depot transitions and etc To manage returns and credits of customers

Job Requirements:

- Background in distribution planning and customer service is preferred.

- Commercially savvy and oriented with strong business mindset and attention for detail is a key attribute Familiar with ERP (SAP) systems.

- Proficiency in Microsoft Office Suite (Excel, PowerPoint). Detail oriented. Ability to effectively handle multiple tasks at the same time.

- Excellent written and verbal communication skills. Ability to work cross functionally and across different cultures is important.

- Collaborative, constructive, positive and open mindset to investigate, experiment will be critical for this fast-growing business.

- Logical, structured thinking for problem solving will be required for day-to-day job Inquisitive, willingness to learn and ability to handle change in fast-paced environment