Job Title: Assistant Manager / Deputy Manager - Operations

Location: Pune

Department: Operations

Reports To: Manager / Senior Manager

Experience Required: 6+ Years (Minimum 2 years as Team Lead/Manager)

About the Role

- We are looking for an experienced Assistant Manager / Deputy Manager - Operations to lead a high-performing team and ensure seamless delivery of financial and insurance-related processes. The role involves managing a span of 15-20 team members while driving operational excellence, compliance, and continuous improvement.

- This is an excellent opportunity to work in a fast-growing global operations environment with strong exposure to US-aligned processes, financial accounting, insurance operations, and claims.

Key Responsibilities:

- Team Leadership & Operations Management

- Lead a team of 15-20 members ensuring adherence to standardized procedures and process checklists.

- Provide regular process training, upskilling, and coaching to team members.

- Conduct calibration sessions, refresher training, and resolve process-related queries.

Financial & Insurance Operations:

- Review, process, and compile accounting transactions ensuring completeness, accuracy, and compliance with accounting principles.

- Support monthly, quarterly, and annual financial close processes.

- Ensure accuracy in claims processing (Workers' Compensation, Property & Casualty, etc.).

- Maintain financial integrity and adherence to internal control frameworks.

Stakeholder Collaboration & Audit Support:

- Partner with cross-functional teams to improve financial accuracy and operational efficiency.

- Support internal and external audits through documentation, walkthroughs, and query resolution.

- Coordinate multiple projects and ensure timely execution within defined deadlines.

Process Improvement:

- Initiate and drive process improvement projects.

- Achieve on-time, accurate, and high-quality service delivery within agreed SLAs.

Skills & Competencies

- Strong knowledge of financial accounting and accounting standards.

- Good understanding of insurance domain processes, including claims.

- Advanced Excel and analytical skills.

- Strong communication, stakeholder management, and problem-solving ability.

- Ability to work in US-aligned shifts.

- High proficiency in research and numerical analysis.

Additional Requirements

- Strong attention to detail and process orientation.

- Ability to manage pressure and handle multiple priorities.

- High ownership mindset with a continuous improvement approach.

Minimum Qualifications

- Bachelor's degree in Commerce / Finance / Accounting.

- MBA (Finance), CA Inter, CMA Inter or equivalent qualification preferred.

Work Experience:

- Minimum 6 years of total experience.

- At least 2 years in a Team Lead/Managerial role handling 15-20 members.

- Experience in operations, financial accounting, or insurance processes is mandatory.

Remuneration

- Attractive salary package aligned with industry standards.

- Performance-based incentives and employee benefits.