Assistant Manager/Deputy Manager - Global HRSS - Insurance

Roles & Responsibilities :

Assistant Manager/Deputy Manager is responsible for overseeing the day-to-day operations of the HR Operations/Support. This role involves managing a team of HR Associates and SMEs, ensuring efficient and effective delivery of HR services, and driving continuous improvement within the department. Ensuring local and compliances of supporting countries are adhered. Participation in internal and external audits

Team Management:

- Provide ongoing coaching, mentoring, and development to team members.

- Manage performance reviews and evaluations.

- Motivate and inspire the team to achieve high levels of performance

Operational Management:

- Monitor and analyze key performance indicators (KPIs) to assess department performance.

- Identify areas for improvement and implement changes to enhance efficiency and effectiveness.

- Allocation of Resources based on priorities and peak seasons

Customer Service:

- Ensure that the HR Support provides exceptional customer service to employees and applicants.

- Develop and implement strategies to improve customer satisfaction.

- Resolve escalated customer complaints and issues.

Process Improvement:

- Continuously review and improve HR processes and systems.

- Identify opportunities for automation and implement technology solutions.

- Collaborate with other HR departments to streamline processes and reduce redundancies.

Compliance:

- Ensure compliance with all relevant HR laws and regulations.

- Conduct regular audits and reviews to identify and address compliance risks.

- Strong understanding of HR policies, procedures, and best practices

Qualification:

- Leadership: Ability to inspire and motivate a team to achieve high performance.

- Strategic thinking: Ability to develop and implement long-term plans and strategies.

- Customer service focus: Commitment to providing excellent customer service.

- Problem-solving: Ability to identify and resolve complex issues effectively.

- Communication skills: Ability to communicate clearly and concisely, both verbally and in writing.

- Proficiency in MS Office applications

- HR Tech Experience preferred.

- Proven experience in project management, preferably in a fast-paced environment

- Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.

- Strong interpersonal and communication skills, with the ability to work effectively with team members onshore and offshore and stakeholders at all levels