Designation: AM/DM Customer Quality Reports to: Head Quality Department: Quality Assurance JD: About PIX Transmissions Ltd Your Preferred Partner for Mechanical Power Transmission Products In a world where industries demand seamless mechanical power transmission solutions, PIX Transmissions Ltd. emerges as the pinnacle of innovation and reliability. From our cutting-edge manufacturing facilities to our global support network, we pride ourselves on delivering unparalleled excellence in the realm of power transmission products. https://www.pixtrans.com/ Job Purpose: - This position exists to manage Customer Quality Function of Pix Transmission products & Improve Product Reliability Responsibility: - Handling of market feedback and warranty issues related to Pix Transmission Products. Act as an SPOC for all quality issues reported from field. - Product reliability improvement: Implement mechanism to monitor, analyze & improve warranty cost & failure rate. - Reduction in warranty cost by on-time closure of identified warranty projects through 7 step problem solving methodology. - Conduct weekly CFT meeting with IPQC, SQE, PDI, Production, Technical Services, Business Excellence and R&D to resolve customer issues. - Share CAPA with customer within defined TAT & monitor effectiveness of implemented solution - Handhold internal teams to build competency in problem solving. 7 Field & customer visits for prompt analysis of critical/ repeated concerns - Ensure updation of Quality documents (as applicable) like PFD, PFMEA, DFMEA, WI etc. once PCA is implemented - Work collaboratively with suppliers to resolve customer complaints related to bought-out parts and ensure closure reports are submitted against the critical complaints reported from field. Authority (List the authorities associated with the job): - Authorised to attribute customer complaints as per analysis observations - Authorised to share improvement actions with all stakeholders - Authorised to conduct weekly CFT meetings Required Industry Knowledge: Manufacturing - Auto / Rubber Industry

Nagpur

Maharashtra

Assistant Manager/Deputy Manager - Customer Quality - Manufacturing Industry 

Job Description for Assistant Manager/Deputy Manager - Customer Quality - Manufacturing Industry  in JMJ Consultants in  Nagpur Maharashtra for (5-8) years of experience. Apply Now!