Assistant manager/Deputy Manager - Claims - Insurance

Description:

We are hiring for a global captive organization in the insurance domain.

Job Summary:

We are looking for an experienced Assistant Manager / Deputy Manager to manage and oversee insurance claims operations. The role involves handling end-to-end claims processes, leading a team, and ensuring timely and accurate claim settlements.

Key Responsibilities:

- Manage end-to-end processing of insurance claims with a focus on quality, accuracy, and turnaround time.

- Lead, guide, and supervise a team of claims professionals to achieve operational targets.

- Review complex and high-value claims and provide appropriate resolutions.

- Ensure compliance with internal policies, regulatory requirements, and service-level agreements.

- Coordinate with internal stakeholders, insurers, and surveyors as required.

- Monitor team performance, conduct regular reviews, and support skill development.

- Identify gaps and contribute to continuous improvement initiatives.

Qualifications & Experience:

- Graduate or postgraduate degree

- Currently working as an Assistant Manager or Deputy Manager (on paper) for a minimum of 2 years

- Team handling experience is preferred

- Strong hands-on experience in insurance claims, such as:

General Liability Insurance

Motor Insurance

Direct Insurance

Cyber Claims

Property & Casualty Insurance

- Candidates with experience primarily in subrogation, total loss, admin teams, or health insurance are not preferred for this role

Required Skills & Competencies:

- Strong knowledge of insurance claims processes and documentation

- Leadership and people management skills

- Good analytical and problem-solving abilities

- Effective communication and stakeholder management skills

- Ability to work in a fast-paced, deadline-driven environment

- Attention to detail with a focus on quality and compliance