- The main responsibility of the Assistant manager is to act in the role of the Manager in the manager's Absence. - Manage Team Leaders, Trainer & QA to monitor team - Execute process and daily tasks of the contact center as clients required - Coach, Train, and Monitor Team Leaders on how to manage daily operations and achieve the KPIs targets - Prepares call center performance reports by collecting, analyzing, and summarizing data and trends - Be an Escalation point in case the superior /or Team leader cannot handle an issue.

Bangalore

Assistant Manager - Customer Service Operations - BPO 

Job Description for Assistant Manager - Customer Service Operations - BPO  in Vervenest Technologies Pvt Ltd in  Bangalore for (4-6) years of experience. Apply Now!