Compensation: 10 LPA to 16LPA Expertise: 1. NISM 6 And NISM 7 2. Should Have expertise in stock broking and Customer Operations 3. People Management Location : Bangalore Level : Associate Manager Job Objective: (How does the role impact the overall business? Provide a brief within 3-4 sentences) - The AM is expected to be the functional owner for stock broking support operations across inhouse and vendor teams. - This will mean not only taking direct responsibility for the 20-25 support representatives in their team but also owning key operational metrics for stock broking for vendor locations. - The AM will drive performance and productivity metrics for their team and also focus on growth and development of the team members. Additionally, AMs will play a pivotal role in process excellence projects which will positively impact customer experience / efficiency / NPS. Role Expectations: - Responsible to drive key initiatives, process improvements and resolution of key challenges that are identified in the stock broking support process - Monitor day to day operational tasks & metrics in a shift based model - Close partnership with service leaders, training and quality managers & Business Analysts and other internal functional stakeholders - Create and develop critical operational processes to support the changing regulatory landscape and firm initiatives - Identify opportunities to build new tools and improve existing process flows and controls - Effective team building by leveraging organization talent frameworks to drive performance, discipline, learning and development - Monitor and improve key operational metrics ensuring customer satisfaction is at its highest - Ensure a positive, collaborative and cohesive team environment Eligibility: - Minimum 5-7 years handling support for stock broking queries - Experience handling customer complaints and regulatory inquiries - Expert Microsoft Office skills (word, excel, power point, outlook) - Ability to switch tasks as needed while staying extremely organized - At least two years of experience in a people management role - Excellent communication skills, both written and verbal, experience making presentations to large and small groups

Bangalore

Assistant Manager - Customer Experience - Stock Broking 

Job Description for Assistant Manager - Customer Experience - Stock Broking  in Quality Source in  Bangalore for (5-6) years of experience. Apply Now!