Assistant General Manager - Operations - Retail Mall - West

The role is responsible for leading and overseeing all operational functions of the mall to ensure a safe, efficient, customer-centric, and commercially successful environment. The incumbent will drive operational excellence across facility management, housekeeping, security, parking, customer service, tenant operations, and statutory compliance while ensuring seamless day-to-day functioning of the asset. The role will work closely with retailers, service partners, and internal stakeholders to enhance customer experience, optimize operating costs, and support the mall's business objectives.

AGM Operations | Key Requirements:

Location: Mumbai (Headoffice)

Experience: 10-12 years overall; minimum 5 years in a leadership role

Qualification: Bachelors degree; Hospitality/Hotel Management preferred

Industry: Retail Mall, Real Estate, Commercial Property, Hospitality, Premise Management

Key Responsibilities:

- Lead end-to-end mall operations and ensure smooth daily functioning.

- Manage housekeeping, security, parking, pest control, landscaping, waste management & facilities.

- Ensure fire & life safety, statutory compliance, audits and risk management.

- Manage operational budgets, utilities, expenses and cost optimization.

- Handle vendors, contractors, SLAs, KPIs and service contracts.

- Manage retailer/tenant relationships, operational compliance and escalations.

- Track operational KPIs, dashboards, reports and improvement plans.

- Lead operations, facility, security, housekeeping, parking & customer service teams.

- Coordinate with retailers, authorities, consultants, vendors and internal stakeholders.

- Drive customer experience, service quality and operational efficiency.

- Strong communication, stakeholder management and team-handling skills required.

- Comfortable with digital tools, software and operational systems.