Description:

Role Overview:

The AGM - Operations will be responsible for leading and managing end-to-end FMCG operations across multiple regions. This role involves managing a large distribution network, overseeing high-volume warehouse and logistics activities, ensuring on-time replenishment, and driving operational excellence. The ideal candidate will have strong leadership skills, experience handling large teams, and a proven track record in scaling FMCG operations.

Key Responsibilities

1. Operations Management:

- Oversee day-to-day FMCG operations across multiple regions, ensuring smooth warehousing, distribution, and secondary logistics.

- Ensure efficient movement of goods, timely dispatches, stock availability, and route optimization.

- Establish, implement, and monitor SOPs to maintain service quality, OTIF, and operational accuracy.

- Coordinate with warehouses, distribution centers, transport partners, and field teams.

2. Distribution & Channel Network Management:

- Manage and support a large distributor and stockist network.

- Ensure compliance with operational guidelines, service standards, and performance metrics.

- Conduct regular audits, field visits, and performance reviews.

- Support onboarding, training, and capability development of channel partners.

3. Team Handling & Staff Management:

- Lead and manage large teams including warehouse staff, supervisors, sales coordination teams, and logistics personnel.

- Drive workforce planning, productivity improvement, and performance monitoring.

- Provide coaching, motivation, and skill-building to ensure operational excellence.

4. Business Growth & Execution:

- Drive operational strategies to support market expansion and volume growth.

- Identify new distribution opportunities, gaps, and process improvements.

- Work closely with senior leadership to achieve monthly and annual operational KPIs.

- Implement initiatives to improve service levels, fill rates, and market availability.

5. Field Operations & Market Visits:

- Conduct frequent field visits to warehouses, distributors, retailers, and route operations.

- Perform operational audits, infrastructure checks, and service quality reviews.

- Identify on-ground issues and drive timely corrective actions.

6. MIS, Reporting & Compliance:

- Prepare daily/weekly/monthly MIS on operations, service-level performance, inventory accuracy, and logistics KPIs.

- Ensure compliance with internal policies, safety standards, and regulatory requirements.

- Implement corrective measures to minimize losses, delays, or operational discrepancies.

Key Skills Required:

- Strong leadership and multi-team management skills

- Hands-on experience in FMCG logistics, distribution, and warehouse operations

- Excellent communication and stakeholder management abilities

- Strong analytical and problem-solving capabilities

- Ability to work under pressure and handle high operational volumes

- Target-driven with strong business and operational acumen

- Willingness for extensive field travel

Qualifications:

- Any Graduate (MBA preferred)

- Minimum 8 years of experience in FMCG operations

- Experience managing multi-region FMCG operations is highly preferred