- We are seeking a dynamic and experienced professional to lead our B2B Last Mile Operations in Gurgaon for our new business.
- You will be responsible for strategic planning, driving operational excellence, and ensuring the efficient, timely, and cost-effective delivery of goods. Develop and implement strategic plans to optimize last-mile delivery operations for our new B2B business.
- Manage and coordinate with fuel delivery partners, drivers, and other stakeholders to ensure seamless execution of delivery operations. Utilize a data-driven approach to monitor delivery performance, track key metrics, and implement improvements to enhance efficiency and customer satisfaction.
- Lead and mentor a team of operations professionals, fostering a collaborative and high-performance work environment.
- Resolve delivery issues, address customer inquiries, and provide exceptional service to our B2B clients. Ensure compliance with all transportation regulations and company policies.
- Identify opportunities to streamline operations, reduce costs, and improve overall service quality.
- Collaborate with cross-functional teams, including sales, customer service, and technology, to achieve
- Proven experience of 10 years+ in managing last-mile B2B operations in India is essential.
- Strong understanding of India's geography, transportation infrastructure, and local regulations. Excellent strategic planning, problem-solving, and decision-making skills.
- Ability to work in a fast-paced environment and manage multiple priorities. Tech and data savvy, with proficiency in logistics software and tracking systems.
- Exceptional communication, leadership, and interpersonal skills. Experience with new business launches or expansions. This is an immediate joiner position.
- The role requires working from our Gurgaon office for 6 days a Opportunity to work in a dynamic and growing company. Collaborative and supportive work environment. Significant career growth and development opportunities