Assistant General Manager - Luxury Jewellery Brand

Job Type: Full Time

Job Location: Bangalore

Salary: Best as per industry norms

Years of Experience: 10+ yrs

Position: AGM Operations

Industry: Luxury Jewellery Brand

Experience: 10+ years

Seeking an experienced AGM Operations to support the Operations Head in managing and driving the overall operational excellence of our luxury jewellery brand.

Key Responsibilities

Operations PL Focus

- Support the Operations Head in overseeing end-to-end operations across all functions.

- Ensure financial discipline, profitability, and cost optimization in line with business goals.

- Monitor and manage PL performance while identifying areas for improvement.

Organizational Efficiency Quality

- Streamline processes to improve efficiency, productivity, and quality of operations.

- Drive initiatives for excellence in service delivery and operational standards.

- Ensure alignment of day-to-day operations with the brands luxury positioning.

Cross-Departmental Collaboration

- Work closely with marketing, finance, HR, retail, and design teams to support smooth functioning.

- Assist in planning and executing strategic projects that drive growth and customer engagement.

People, Culture Leadership

- Contribute to building a positive, collaborative, and ethical work culture.

- Support training, engagement, and leadership initiatives that enhance employee satisfaction.

- Act as a role model for principles, ethics, and service-mindedness.

Customer Experience

- Ensure customer-first approach across all touchpoints.

- Support the design and delivery of a world-class luxury customer experience.

Key Requirements

- 10+ years of experience in operations, general management, or business leadership roles.

- Strong background in operations, finance, or PL management (luxury retail, hospitality, jewellery, lifestyle, or consumer-focused industries preferred).

- Excellent understanding of organizational efficiencies and operational excellence.

- Strong leadership and people management skills with a focus on building culture and

happiness quotient.

- Highly detail-oriented with ability to see both the big picture and finer details.

- Strong ethical grounding with a commitment to principles and customer-first service