Assistant General Manager - HR Operations - FMCG

AGM HR Operations

Job Description :

Role : AGM - HR Operations

Location : Bengaluru

Reporting To : CHRO

About the Role :

We are seeking an experienced and strategic HR Operations leader to drive operational excellence across the employee lifecycle. This role will be responsible for building scalable HR processes, ensuring statutory and regulatory compliance, optimizing HR technology platforms, and enabling data-driven decision-making. The incumbent will play a critical role in enhancing employee experience while ensuring operational efficiency and governance across the organization.

Key Responsibilities :

Strategic HR Operations Leadership :

- Develop and execute HR Operations strategies aligned with organizational objectives and growth plans.

- Drive standardization, simplification, and continuous improvement of HR processes and service delivery.

- Partner with business and HR leadership to build scalable people operations frameworks.

HR Technology & Systems Management :

- Lead the implementation, enhancement, and governance of HRMS/HRIS platforms and associated HR technologies.

- Drive automation initiatives to improve efficiency, data accuracy, and employee experience.

- Ensure data integrity, system reliability, and effective utilization of HR technology solutions.

Employee Lifecycle Management :

- Oversee and optimize end-to-end employee lifecycle processes including onboarding, confirmations, transfers, promotions, exits, and offboarding.

- Ensure seamless administration of leave management, employee records, documentation, and workforce data.

Payroll, Benefits & Total Rewards Administration :

- Oversee payroll operations to ensure timely and accurate processing.

- Manage employee benefits programs including insurance, wellness initiatives, travel, relocation, and other employee welfare schemes.

- Collaborate with internal and external stakeholders to ensure efficient benefits administration.

Compliance & Governance :

- Ensure adherence to all applicable labour laws, statutory requirements, and regulatory frameworks.

- Manage statutory filings, audits, inspections, and compliance reporting.

- Develop, review, and implement HR policies, SOPs, and governance mechanisms.

HR Analytics & Reporting :

- Establish and monitor key HR metrics and dashboards.

- Generate actionable insights on workforce costs, attrition, retention, productivity, and operational effectiveness.

- Support leadership with data-driven recommendations and workforce planning insights.

Vendor & Stakeholder Management :

- Manage relationships with payroll providers, benefits administrators, background verification agencies, and other HR service partners.

- Monitor vendor performance against defined service levels and contractual commitments.

Team Leadership :

- Lead, mentor, and develop the HR Operations team.

- Foster a culture of accountability, continuous improvement, collaboration, and operational excellence.

Key Performance Indicators (KPIs) :

- Payroll accuracy and timeliness

- Statutory compliance and audit outcomes

- HR process efficiency and turnaround times

- Employee query resolution and service quality metrics

- HRIS data accuracy and system uptime

- Employee self-service adoption rates

- Vendor SLA adherence

- Benefits administration effectiveness and utilization

- HR operational cost optimization

- Internal and external audit compliance scores

Candidate Profile :

Education :

- Master's degree in Human Resources, Business Administration, or a related discipline.

Experience :

- 13 - 16 years of progressive HR experience, with significant exposure to HR Operations leadership roles.

- Experience managing HR Operations in large organizations, shared services environments, or high-growth businesses.

- Proven track record of leading transformation, process improvement, and HR technology initiatives.

Technical Expertise :

- Strong experience with HRMS/HRIS platforms such as SAP SuccessFactors, Darwinbox, ZingHR, Workday, Oracle HCM, or equivalent systems.

- Deep understanding of payroll administration, HR compliance, and employee lifecycle management.

- Strong analytical capabilities with experience leveraging HR data for business decision-making.

Competencies :

- Strategic thinking and operational execution

- Strong stakeholder management and influencing skills

- Excellent communication and presentation abilities

- Project and change management expertise

- Strong problem-solving and analytical mindset

- High level of integrity, discretion, and confidentiality