Job Title: Assistant General Manager (AGM) Location: Chennai Reports To: General Manager Job Summary: The Assistant General Manager (AGM) is a key member of the hotel's leadership team, responsible for supporting the General Manager in overseeing all aspects of hotel operations. The AGM plays a pivotal role in maintaining high standards of guest service, staff management, financial performance, and overall guest satisfaction. Key Responsibilities: Operational Leadership: - Assist the General Manager in daily hotel operations, ensuring efficient and effective service delivery. - Collaborate with department heads to maintain and enhance service standards in all hotel departments. - Address and resolve guest concerns or issues promptly and professionally. Staff Management: - Supervise and mentor department heads and staff members. - Participate in recruitment, training, and development of hotel staff. - Implement performance evaluation and feedback processes. Guest Satisfaction: - Foster a guest-centric culture among staff to ensure exceptional guest experiences. - Monitor guest feedback and online reviews to identify areas for improvement and implement corrective actions. Financial Management: - Assist in budget development and financial planning for the hotel. - Monitor revenue and expense reports, taking corrective actions to achieve financial targets. - Manage inventory, procurement, and cost control efforts. Sales and Marketing: - Collaborate with the Director of Sales and Marketing to develop and execute strategies to increase occupancy and revenue. - Participate in sales efforts, including client meetings and negotiations. Safety and Compliance: - Ensure compliance with all safety, health, and legal regulations. - Develop and maintain emergency response plans and procedures. Property Maintenance: - Oversee maintenance and housekeeping departments to maintain the physical condition of the property. - Coordinate renovations and capital improvement projects as needed. Qualifications: - Bachelor's degree in Hotel Management, Hospitality, or a related field (Master's degree preferred). - Proven experience in hotel management, with at least 5 years in a leadership role. - Strong leadership, communication, and interpersonal skills. - Exceptional customer service orientation. - Proficiency in hotel management software and Microsoft Office Suite. - Sound financial acumen and budget management skills. - Ability to work under pressure and adapt to changing circumstances. - Knowledge of local regulations and industry trends. Certifications (if required): Certification in Hotel Management or a related field may be preferred.

Chennai

Assistant General Manager - Hotel Operations 

Job Description for Assistant General Manager - Hotel Operations  in Executive Search Firm in  Chennai for (10-20) years of experience. Apply Now!