Job Title: AGM/GM - Renewal Sales & Revenue Operations

Location: Remote / Hybrid (India)

Reporting: AVP Sales

About TalentGum:

TalentGum is a fast-growing global ed-tech brand offering live, online extracurricular programs (Music, Dance, Chess, Public Speaking, etc.) for children aged 5-14 years. We serve parents across India, the US, Middle East, and other international markets.

Role Overview:

We are looking for a highly process-oriented and analytically strong leader to own and scale our Renewal Sales function. This role is critical to improving retention, LTV, and predictable revenue through structured processes, data-driven decision-making, and high-performing renewal teams.

The ideal candidate is a premium B-school graduate with experience in sales operations, renewals, retention, or revenue management, preferably in ed-tech, SaaS, or subscription-led businesses.

Key Responsibilities:

1. Renewal Strategy & Ownership:

- Own end-to-end renewal revenue across domestic and international markets

- Design and execute renewal playbooks for different cohorts (new, repeat, long-term learners)

- Drive improvements in renewal %, ARPU, and LTV

2. Process Design & Optimization:

- Build structured renewal processes across lead allocation, follow-ups, escalation, and closure

- Define SOPs, cadences, and workflows for the renewal sales team

- Continuously identify opportunities and improve efficiency using data

3. Analytics & Reporting:

Track and analyze key metrics:

- Renewal rate o Churn reasons

- Conversion by cohort / course / counselor

- Revenue leakage

- Build dashboards and weekly/monthly reports for leadership

- Use insights to drive experiments and improvements

4. Team Leadership:

- Lead, coach, and manage a team of Renewal Counselors / Executives

- Set clear targets, KRAs, and performance benchmarks

- Conduct regular reviews, training, and feedback sessions

5. Cross-Functional Collaboration:

- Work closely with Academic Ops, Customer Success, Marketing, and Product teams

- Share renewal insights to influence curriculum quality, engagement, and customer experience

- Partner with tech teams to improve CRM and automation

Candidate Profile:

Must-Have:

- MBA from a premium B-school

- 3-8 years of experience in renewals, sales operations, retention, or revenue roles

- Strong analytical mindset; comfortable working with data, dashboards, and funnels

- Highly process-driven with ability to scale systems and teams

- Excellent stakeholder management and communication skills

Good-to-Have:

- Experience in ed-tech, SaaS, subscription, or consumer internet businesses

- Prior exposure to international markets (US / Middle East)

- Experience working with CRMs like LeadSquared, Salesforce, HubSpot, etc.

Why Join TalentGum:

- Direct ownership of a high-impact revenue function

- Opportunity to build systems from scratch and scale globally

- Fast growth, high ownership, and leadership visibility

- Mission-driven work shaping children's learning journeys worldwide