Assistant General Manager/General Manager - Operations - Villa Rental

Job Description of Assistant General Manager/General Manager (Operations)

- Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of villas and brand in the local community.

Duties and responsibilities Financial returns:

- Analyse financials to drive revenues, future profitability, and maximum return on investment. Focus on Upselling initiatives to drive revenue and maximise market share.

- Lead capital plans and asset management initiatives, including working with owner to maintain or improve property's market leadership position.

- Develops and monitors the performance of financial and operational plans which support the overall objectives of the villas and operating division; develops the annual budget and business plan, and makes recommendations for capital improvements to enhance the assets of the villa and ensure brand loyalty.

- Oversees the development and execution of operations plans and yield management efforts to maximize revenue generation.

Guest experience:

- Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and licence agreement mandates.

- Drive improvement in guest satisfaction goals. Collaborate with colleagues and villa team members to establish and implement services and programmes that meet or exceed guest expectations.

- Make time to interact with guests, solicit feedback and build relationships.

- Oversees the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests

- Ensures that product quality and service standards are met in all areas of the villas as pertains to physical appearance, maintenance and cleanliness. Establishes and maintains preventative maintenance programs to protect the physical assets of the villa.

Accountability:

This is the top position in Operations in luxury villa rental category. Position will involve managing regions with multiple villas and complex operations, which may include one or more of the following: multiple villas with an extensive range of facilities and variety of technical aspects, complex owner relationships, extensive competitive pressures, difficult labour relations and/or union pressures.

Qualifications and Requirements:

Degree / higher education qualification / equivalent in Hotel Administration, Business Administration, plus eight to ten years of prior hotel/Villa management experience, or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English. Other languages preferred.