Assistant General Manager/General Manager - CRM Collection Head - Real Estate

Job Summary :-

The AGM/GM CRM-Collection Head in Real Estate plays a pivotal role in driving effective customer collections strategies that enhance cash flow and customer satisfaction. This leadership position is responsible for overseeing the receivables management process, ensuring timely payment collection, and building strong relationships with clients. By integrating advanced CRM tools and methodologies, this role directly contributes to the organization's financial health and customer loyalty.

Key Responsibilities

1. Develop and implement comprehensive customer collections strategies to optimize receivables management.

2. Oversee payment tracking and ensure timely collection of outstanding invoices.

3. Lead and mentor a team of collection professionals to enhance performance and customer engagement.

4. Conduct negotiations with customers to resolve payment disputes and enhance satisfaction.

5. Utilize CRM software to monitor collection activities and maintain accurate customer records.

6. Analyze collection trends and metrics to identify areas for improvement and implement best practices.

Required Qualifications

1. 15 to 20 years of experience in collections management, preferably within the real estate sector.

2. Strong expertise in customer collections strategy and receivables management.

Preferred Qualifications:

1. Proven track record in payment tracking and customer negotiations.

2. Working knowledge of CRM software and its application in enhancing collection processes.