Ecommerce Manager

Location Gurgaon

Grade : AGM

Team Size : 10

ROLE OVERVIEW

We are looking for a result - oriented Ecommerce Manager to own and grow our watch and lifestyle portfolio across leading e - commerce platforms - Amazon, Myntra, Flipkart, Ajio, Tata CLiQ Luxury etc. This role carries full P&L accountability for both marketplace and outright (OR) business, end - to - end marketplace operations, and team management. The ideal candidate brings marketplace depth, strong commercial acumen, and the ability to manage both the buy - side and sell - side of an outright ecommerce business.

KEY RESPONSIBILITIES

1. Business Ownership & Revenue Growth:

- Full P&L ownership of the ecommerce and OR business

- Build and execute category - wise growth plans to achieve revenue targets

- Identify and onboard new brands and categories aligned with our entry - to - luxury, bridge - to - luxury, and luxury positioning in watches and fashion accessories

- Drive assortment depth and brand penetration across all platforms

2. Outright (OR) Business Management:

- Own the full OR cycle: brand negotiation, purchase order placement, inward, and sell - through

- Manage open - to - buy budgets by brand and platform; ensure stock is bought against demand

- Track sell - through rate by brand and SKU; flag slow - movers early and drive markdown/liquidation decisions

- Maintain inventory health - minimize days of inventory on hand while avoiding stockouts on hero SKUs

- Coordinate with brand managers on seasonal buy plans, launch windows, and exclusive launches

- Manage returns, rejections, and reconciliations with brand principals on a monthly basis

3. Platform & Partner Management:

- Serve as the primary point of contact with various e - commerce platforms

- Negotiate visibility, share of voice, homepage slots, and festival deal participations

- Maintain active relationships with category managers at each platform to stay ahead of algorithm changes and opportunity windows

4. Operational & Supply Chain Management:

- Oversee billing, invoicing, stock reconciliation, order fulfillment, returns, and warehousing

- Work closely with the WH team to ensure inward TAT, outward accuracy, and returns processing are meeting SLAs

- Drive process improvements to reduce return rate, improve TAT, and eliminate stock discrepancies

5. Team Management:

- Manage and mentor a team of 5 - 10 people including the WH and Catalog team

- Set weekly and monthly targets for the team; conduct structured reviews against output KPIs

6. Marketing & Campaign Management:

- Plan and execute high - impact digital campaigns to improve ROAS and customer acquisition

- Collaborate with the Performance Marketing team to align on ad spend, platform promotions, and deal - day strategies

- Track campaign performance metrics and iterate for improved ROI

7. Customer Experience:

- Ensure superior product listings, delivery experience, and post - sale service across all platforms

- Monitor platform ratings and seller health scores; maintain above - threshold metrics on all platforms

KEY KRAS

- Marketplace GMV (platform - wise and combined)

- Outright sell - through rate by brand and platform

- Days of inventory on hand per brand / SKU

- Return rate

- Seller health score / listing quality score across platforms

- Platform - wise ROAS on paid campaigns

- Brand partner reconciliation - accuracy and timeliness

- Team output KPIs - catalog completeness %, WH SLA adherence

QUALIFICATIONS & EXPERIENCE

- MBA or equivalent in Marketing, E - Commerce, or Business Management

- 7 - 10 years of experience in ecommerce, preferably in luxury, lifestyle, or fashion segments

- Hands - on experience with Amazon Seller/Vendor Central and Myntra partner portals

- Strong understanding of outright buying, sell - through management, and open - to - buy planning

- Proven P&L ownership track record in an online business

- Experience managing small teams in a fast - paced, startup - style environment

- Premium or luxury product experience is a strong plus