Role: Assistant General Manager - Digital Transformation and Sales IT

Experience: 15+ Years of Experience

Qualifications:

BE (computers) / M.Tech / MCA (computers). MBA is an added advantage.

Key Responsibilities:

- Lead the organization's digital transformation agenda by driving implementation, integration, optimization, and adoption of enterprise applications.

- Strong exposure to Sales Force Automation (SFA), Distributor Management System (DMS), Warehouse Management System (WMS), and call center systems for FMCG hosted on Hybrid (On-Prem / SaaS / Clouds like AWS, Azure and Oracle).

- Act as a bridge between business and technology to ensure digital solutions deliver measurable business outcomes, operational efficiency, data visibility, process standardization, and improved user experience.

- Work with business functions (S&D) to understand and define their business requirements.

- Lead end-to-end management of SFA / DMS platforms and other related sales applications (Field Team, WDs, Retailer, C&F).

- Improve sales productivity, outlet coverage, distributor performance, assortment visibility, and reporting capabilities.

- Ensure system adoption among field sales teams and distributors.

- Project management across applications, including clear understanding of Application integration technologies.

- Work with 3rd party Vendors and users to implement and configure solutions.

- Establish governance mechanisms for digital projects and technology investments.

- Develop and execute the organization's digital roadmap aligned with business objectives.

- Drive enterprise-wide digital initiatives across Sales, Supply Chain, Manufacturing, HR, Finance, and Distribution.

- Manage large-scale transformation projects from concept to go-live.

- Ensure data integrity and process compliance across Sales IT ecosystems.

Program & Project Management:

- Establish project governance, IT budget management, risk mitigation, and stakeholder communication.

- Ensure projects are delivered within scope, timelines, and budgets.

- Lead cross-functional teams, implementation partners, and vendors.

- Good technical knowledge and understanding of AI & ML.

- Demonstrate deep business process understanding.

Skills and Competencies:

- Well rounded and broad IT knowledge; ability to understand different components of an IT business solution.

- Functional level understanding of ERP and seamless integration with sales systems.

- Ability to build effective working relationships, influence at all levels, and communicate effectively.

- Very good communication, analytical, and interpersonal skills.

- Strong knowledge of Multi Cloud environment and latest technologies.

Vendor & Stakeholder Management:

- Manage application vendors, system integrators, and technology partners.

- Negotiate contracts, SLAs, and support agreements.

- Liaise with senior leadership to prioritize digital initiatives and investments.

Preferred Certifications:

ITIL, PMP, Scrum, Agile