Assistant General Manager - Customer Care - Education/Aviation Industry

We are hiring for the position of AGM - Customer Care for our client in the Education/Aviation Industry.

Job Title- AGM - Customer Care ( Only Female Candidate)

Location- Gurugram

Minimum Experience - 15+ years

Function: Customer Care

Key Responsibilities:

1. Lead, supervise, and monitor the Customer Service team to ensure timely resolution of customer complaints in line with defined turnaround times (TATs).

2. Coordinate effectively with Department Heads to ensure prompt and efficient complaint resolution.

3. Escalate critical issues to senior management in a timely and accurate manner.

4.Enhance customer service experience at training centres through regular monitoring and physical audits.

5. Proactively measure and track customer satisfaction, and implement timely interventions for improvement.

6. Prepare and maintain periodic performance reports related to customer care activities.

7.Handle irate or dissatisfied customers tactfully and courteously, maintaining high standards of professionalism.

8. Communicate with customers across multiple channels including email, phone, and in-person meetings.

Required Qualifications:

- Minimum Education: Bachelor's Degree in Arts, Commerce, or Science. An MBA is preferred.

- Industry Exposure: Must have experience in sectors such as Telecom, Real Estate, Health Insurance, Hospitality, or Banking.

- IT Skills: Proficient in MS Office; strong analytical skills are essential.

- Travel: Required, based on business needs.

Juli Yadav