Job Description:

We are looking for a creative and assiduous individual to join the dedicated team of young, innovative minds who work in synergy with a focus on the bigger picture.

Objective: Managing CRM of the Realty projects

Role/Specialization: Client Relationship Management

Responsibilities:

1. Pre-Sales: Track leads through channel partners, sourcing channels and client enquiries. Follow through to get leads and connect with potential clients.

2. Client Engagement: Build and maintain long-term relationships with high-net-worth individuals (HNIs) through personalized engagement.

3. Lifecycle Management: Oversee the entire client journey, from initial inquiry to post-handover support.

4. Client Support: Address and resolve client queries and concerns promptly and effectively.

5. Sales Collaboration: Work closely with the sales team to ensure seamless client experiences and successful deal closures.

6. Networking: Establish and nurture relationships with channel partners, including IPCs and brokers, to enhance client acquisition.

7. Client Presentations: Deliver compelling project presentations and conduct site visits to potential clients.

8. Feedback Integration: Ensure client feedback is communicated to project and design teams for continuous improvement.

9. Marketing Partnership: Collaborate with the marketing team to develop client-focused materials and collateral.

10. Performance Tracking: Monitor and report on client satisfaction metrics, including the Net Promoter Score (NPS).

11. Transaction Coordination: Work with legal, finance, and operations teams to ensure smooth transaction processes.

Qualifications and skill-sets:

1. Graduate / MBA from an exceptional institute (Tier 1 Institutes will be preferred)

2. Proven, robust work experience of 8-12 years in handling key customers and clients with reputed real estate firms, preferably in the luxury segment

3. Familiar with all aspects of the CRM process, proactive in coordination with cross departments.

4. Excellent communication skills with an ability of subtle influencing, dealing calmly and professionally with challenging situations

5. Exceptional attention to detail and time management with good coordination skills

6. Reliable, focused, confident, articulate and self-directed individual with a high level of initiative and a can do attitude

7. Emotional maturity; highly resourceful team-player, with the ability to also be extremely effective independently

8. Relationships with International Property Consultants, having a vendor partner network would be an added advantage