Assistant General Manager - Client Services - BPO/ITeS

We are seeking an experienced AGM - Client Service to oversee and manage client servicing activities for listed and unlisted companies. The ideal candidate will ensure regulatory compliance, handle corporate actions, and manage a team of client service executives, while maintaining high standards of client satisfaction.

Key Responsibilities:

Client & Corporate Services:

- Manage services for listed and unlisted companies.

- Unlisted Companies: Handle dematerialization, master corrections, and signature verification.

- Listed Companies: Prepare compliance reports, weekly reports, and quarterly compliances.

- Manage corporate actions, coordinate postal ballots, annual general meetings (AGMs), and extraordinary general meetings (EGMs).

- Cross-sell services such as iVote and Video Conference (VC) services.

- Coordinate dividend processing and address queries related to dividend distribution.

- Handle grievances of physical shareholders efficiently.

Team Management:

- Supervise and guide a team of client service executives.

- Provide support to the team in resolving client issues.

- Ensure timely delivery of services and maintain high client satisfaction.

Client Interaction & Coordination:

- Maintain regular interaction with clients to identify areas for service improvement.

- Coordinate with internal departments and external intermediaries (merchant bankers, exchanges, DPs, SEBI, NSDL, CDSL, etc.) to resolve client-specific queries.

- Independently handle escalations from companies and intermediaries.

- Ensure services are delivered within timelines specified by regulatory authorities.

Requisites / Qualifications:

- Master's degree in a related field.

- Strong leadership, problem-solving, and team management skills.

- In-depth knowledge of primary and secondary capital market products.

- Proven ability to liaise with regulatory bodies and intermediaries (SEBI, NSDL, CDSL, exchanges, merchant bankers).

- Experience in implementing regulatory guidelines and internal procedures.

- Proficient in MS Excel, MS Word, and PowerPoint.

Key Competencies:

- Client-centric mindset with a focus on service excellence.

- Ability to work independently and manage escalations effectively.

- Strong organizational skills and attention to detail.

- Proactive in identifying improvements and implementing solutions.