Confidential Job Posting
This role is from a verified company that prefers not to disclose its name at this stage. Learn More
CEM Transformation AGM/AVP
Candidate Expectation and Roles & Responsibilities:
- Minimum 15 yrs of experience required Understand client digital transformation needs and consult / provide customized solution
- Create compelling transformation pitches to promote value based selling specific to verticals
- Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions
- Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc
- Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits
- Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content Create industry specific white papers, point of view and case studies
- Perform analytics on operations data to build financially visible solutions
Skills:
- Excellent written and oral communication skills (ability to articulate key messages)
- Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs, etc
- Operations and customer experience data analytics (should be good with excel
- Experience in any other analytical tool will be an added advantage)
- Excellent with MS Office (must have good PowerPoint skills)
Didn’t find the job appropriate? Report this Job