Job/Soft skill training

Free meal

Health insurance

Professional degree assistance

Cafeteria

Kairos Consulting Reviews by Employees

Associate Consultant

1. Deliver training for New Hires batches and regular coaching for existing associates 2. Knowledge of ADDIE Model, Instructional Designing Basics and SOP Creation 3. Design training curriculum using inputs from Operations & Quality 4. Develop alternative training methods in order to ensure targets are met 5. Improve bottom quartile performance 6. Maintain MIS related to all training batches 7. Keep up-to-date with the product / process knowledge 8. Accountability for 0- 45 days batch performance 9. Driving process KPIs like Correct Tagging, Adherence to laid down processes and attrition in NHT and OJT 10. Conduct PKT and process refreshers on the floor 11. Design & Develop training content 12. Knowledge of E-learning modules and training methodologies as per customers need 13. Data analysis in terms of Pre and Post Training insights. Also, experience in terms of gathering Training feedbacks and improvement in domain in terms of feedback received 14. Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population 15. Participate in calibrations to ensure consistent scoring & feedback delivery approach 16. Expertise into driving CSAT & NPS 17. Monthly Training Needs Identification and Analysis and plans to improve Agent and Process Level Opportunities 18. In depth knowledge of Customer service & Call centre training metrics and proven track record to improve them 19. LMS & KMS Knowledge is a plus 20. Knowledge of Social Media domain/responses and customer service at escalation desk on Voice and Non Voice

Delhi

Bangalore

Noida

Assistant/Deputy Manager - GDS Trainer - Travel 

Job Description for Assistant/Deputy Manager - GDS Trainer - Travel  in Kairos Consulting in  Delhi Bangalore Noida for (5-10) years of experience. Apply Now!

Assistant/Deputy Manager - GDS Trainer - Travel  | iimjobs.com