Assistant/Deputy Manager - Claims - Insurance

Assistant/Deputy Manager - Claims Adjustor ready to work in US shifts

A prestigious client of Innoquest Consulting, a captive shared service unit, is looking for professionals in Claims Adjudication who are willing to work in shifts.

Roles and Responsibilities:

- Ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training , set goals, and ensure overall client satisfaction.

- Supervise a small number of adjusters and may carry an individual case load based on business needs.

- Actively manage work allocation, assigned adjusters workloads, query resolution and delivery of key SLAs. Well versed with Operational terms and people management.

- Report key claims handling metrics using dashboards & scorecard to evaluate performance and trends and drive process improvements

- Review work of others via file reviews; identify coaching opportunities and act on needed coaching opportunities

- Identify performance and behavioral issues and work with staff and management to address and correct them.

- Communicate with stakeolders in a professional, positive and proactive manner. Work collaboratively with all external and internal departments.

- Assist with any new transitions, able to map workflows and create Standard Operating Procedures. Ensure compliance to all process essential documents.

Skills Required:

- Should have sound end to end claims handling knowledge in any Line of Business / any geography (US, UK, ANZ or any other)

- Person must have prior end to end claims handling experience for 2+ years. Universally recognized claims or policy certification will be an added advantage

- Excellent interpersonal skills, including listening, verbal and written communication with the ability to communicate effectively

- Negotiation and settlement skills

- Able to build excellent relationships with internal and external customers.

- Numerate with the ability to present and analyze data

- Proactive approach

- Problem-solver