Assistant/Deputy Manager - Claims Adjustor ready to work in US shifts A prestigious client of Innoquest Consulting, a captive shared service unit, is looking for professionals in Claims Adjudication who are willing to work in shifts. Roles and Responsibilities: - Ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training , set goals, and ensure overall client satisfaction. - Supervise a small number of adjusters and may carry an individual case load based on business needs. - Actively manage work allocation, assigned adjusters workloads, query resolution and delivery of key SLAs. Well versed with Operational terms and people management. - Report key claims handling metrics using dashboards & scorecard to evaluate performance and trends and drive process improvements - Review work of others via file reviews; identify coaching opportunities and act on needed coaching opportunities - Identify performance and behavioral issues and work with staff and management to address and correct them. - Communicate with stakeolders in a professional, positive and proactive manner. Work collaboratively with all external and internal departments. - Assist with any new transitions, able to map workflows and create Standard Operating Procedures. Ensure compliance to all process essential documents. Skills Required: - Should have sound end to end claims handling knowledge in any Line of Business / any geography (US, UK, ANZ or any other) - Person must have prior end to end claims handling experience for 2+ years. Universally recognized claims or policy certification will be an added advantage - Excellent interpersonal skills, including listening, verbal and written communication with the ability to communicate effectively - Negotiation and settlement skills - Able to build excellent relationships with internal and external customers. - Numerate with the ability to present and analyze data - Proactive approach - Problem-solver

Pune

Mumbai

Bangalore

Assistant/Deputy Manager - Claims - Insurance 

Job Description for Assistant/Deputy Manager - Claims - Insurance  in InnoQuest Consulting in  Pune Mumbai Bangalore for (7-10) years of experience. Apply Now!