Role Overview
- We are looking for a seasoned AVP - HRO Operations to lead large-scale HR Operations and Shared Services delivery across US and European markets.
- This role requires a strong blend of HR transformation expertise, digital HR capabilities, and operational leadership, with a focus on driving efficiency, scalability, and superior employee experience.
Key Responsibilities :
- Lead end-to-end HR Operations delivery across global shared services (US/Europe regions)
- Drive HR transformation initiatives, including process standardization, automation, and continuous improvement
- Oversee HR service delivery across core areas such as employee lifecycle management, HR helpdesk, case management, and HRIS operations
- Leverage platforms like Workday and ServiceNow HR modules to enhance service delivery and employee experience
- Manage and scale large HR operations teams, ensuring performance across SLAs, quality, and productivity metrics
- Partner with senior stakeholders to align HR operations with business strategy
- Drive HR analytics and insights to support data-driven decision-making
- Identify and implement process improvements, digitization, and automation opportunities
- Ensure governance, compliance, and adherence to global HR policies and standards
Required Skills & Experience :
- 12-15 years of experience in HR Operations/HR Shared Services/HRO environments
- Strong expertise in HR transformation and service delivery models
- Hands-on experience with Workday and ServiceNow (HRSD modules)
- Good understanding of HRIS systems, HR analytics, and automation tools
- Proven experience managing large, global HR operations teams (US/Europe)
- Strong stakeholder management, communication, and leadership skills
- Excellent problem-solving and strategic thinking capabilities
Preferred Qualifications :
- Master's degree (MBA/PGDM - HR or related field preferred)
- Experience in global HR service delivery environments
- Exposure to HR digital transformation / HR tech implementation programs
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