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Associate Talent Acquisition

As a Customer Success Specialist, you will be the primary advocate for our engineering teams as they adopt and utilize our internal platform. You will provide hands-on support, deliver targeted training, and build strong relationships to ensure teams maximize value from the platform while accelerating their delivery outcomes. Key Responsibilities - Act as the first point of contact for engineering teams using the platform. - Develop and deliver comprehensive onboarding programs tailored to team needs and maturity levels. - Create and maintain training materials, documentation, and self-service resources. - Conduct training sessions, workshops, and demos to showcase platform capabilities and best practices. - Monitor platform usage analytics, metrics utilization, and report consumption patterns. - Address user-reported issues and provide timely resolution support. - Identify trends in platform usage and proactively suggest optimization opportunities. - Gather and synthesize customer feedback to inform platform improvements and roadmap. - Track and measure adoption metrics, satisfaction scores, and value realization. - Build strong relationships with engineering team leads to understand challenges and goals. - Collaborate with platform engineers and Agile coaches to create integrated support programs. - Develop success stories and case studies highlighting platform impact. Qualifications - 4+ to 8 years of experience in customer success, technical support, or similar customer-facing roles. - Strong understanding of software development processes and engineering practices. - Experience working with developer tools, engineering platforms, or DevOps solutions. - Excellent communication skills with ability to translate technical concepts for different audiences. - Proven ability to build relationships and influence without direct authority. -Experience creating and delivering technical training or workshops. - Problem-solving mindset with ability to troubleshoot and resolve issues. - Basic understanding of Agile methodologies. Preferred Qualifications - Previous experience as a Software Engineer, DevOps Engineer, or similar technical role. - Knowledge of engineering metrics and their impact on business outcomes. - Experience with change management and driving adoption of new technologies. - Familiarity with CI/CD tools, code quality, and testing frameworks. - Background in technical documentation or educational content creation. - Experience supporting internal platform adoption within an organization.

Bangalore

Ascendion Engineering - Specialist - Customer Success 

Job Description for Ascendion Engineering - Specialist - Customer Success  in Ascendion in  Bangalore for (4-8) years of experience. Apply Now!

Ascendion Engineering - Specialist - Customer Success  | iimjobs.com