Job Summary:

- We are seeking an experienced Client Relationship Manager with a strong background in managing Financial Services clients within a Technology Services or IT Services setup.

- The ideal candidate will act as a trusted advisor to clients, ensuring high levels of satisfaction, driving account growth, and aligning technology solutions with business objectives.

- This role requires a blend of relationship management, domain understanding of financial services, and experience working with technology delivery teams.

Key Responsibilities:

Client Relationship Management:

- Serve as the primary point of contact for assigned Financial Services clients (Banking, Insurance, Capital Markets, FinTech, etc.

- Build and maintain strong, long-term client relationships at both operational and senior stakeholder levels.

- Understand client business goals, challenges, and regulatory environments to proactivelyrecommend relevant technology solutions.

Account Management & Growth:

- Own overall account health, including client satisfaction, renewals, and retention.

- Identify opportunities for account expansion, cross-selling, and upselling technology services.

- Partner with sales and pre-sales teams to support proposals, RFPs, and client presentations.

- Map, Build and nurture key stakeholder relationships, gather market intelligence, advisory role and pitch proactive proposals and POC/POV

Delivery & Stakeholder Coordination:

- Work closely with delivery, project management, and technical teams to ensure successful execution of client engagements.

- Monitor service delivery, SLAs, and KPIs to ensure commitments are met or exceeded.

Client Advocacy & Feedback:

- Act as the voice of the client internally, ensuring feedback is captured and addressed.

- Drive continuous improvement initiatives based on client feedback and industry best practices.

Required Qualifications & Experience:

- Bachelor's or Master's degree in business, Technology, Finance, or a related field.

- 10+ years of experience in client relationship or account management roles.

- Proven experience managing Financial Services clients within a Technology Services / IT Services / Digital Transformation environment.

- Strong understanding of Financial Services domains such as Banking, Insurance, Wealth Management, or Capital Markets.

- Experience working with technology solutions such as application development, digital platforms, data/analytics, cloud, or managed services.

- Open to travel within India to meet, build and nurture customer relationship

Key Skills & Competencies:

- Strong client-facing and stakeholder management skills

- Excellent communication, presentation, and negotiation abilities

- Ability to translate business needs into technology solutions

- Strong commercial and financial acumen

- Experience managing complex, multi-stakeholder accounts

- Problem-solving mindset with the ability to manage escalations effectively