Arohan - Branch Head

Key Responsibilities:

1. Branch Operations & Business Performance

- Drive the branch to achieve monthly, quarterly, and annual business targets.

- Oversee loan disbursement, collection activities, and portfolio quality.

- Ensure operational processes adhere to organizational standards and regulatory norms.

- Monitor branch performance metrics and implement corrective actions where necessary.

2. Team Leadership & Development

- Lead, mentor, and supervise branch staff to ensure high productivity and effective performance.

- Conduct regular training sessions to enhance team capabilities in sales, collection, customer service, and compliance.

- Foster a positive work environment focused on collaboration, accountability, and continuous improvement.

3. Customer Relationship Management

- Build and maintain strong relationships with customers to ensure high satisfaction and retention.

- Address customer concerns promptly, ensuring fair resolution and positive customer experience.

- Guide staff on delivering exceptional service and strengthening client trust.

4. Compliance & Risk Management

- Ensure full compliance with internal policies, audit norms, and regulatory requirements.

- Identify potential risks and implement measures to mitigate operational, credit, and compliance risks.

- Maintain accurate documentation and ensure adherence to due diligence and verification processes.

5. Coordination & Reporting

- Work closely with the regional office to provide updates on branch performance, challenges, and opportunities.

- Prepare and submit timely reports related to sales, collections, financials, and operational activities.

- Collaborate on new initiatives, campaigns, and business development strategies.

Qualifications & Skills:

Must-Have Qualifications:

- Graduate or Postgraduate degree (preferred in Business, Finance, or related fields).

- Leadership and team management skills to guide, motivate, and mentor branch staff.

- Strong communication, customer relationship management, and negotiation skills.

- Analytical and decision-making capabilities to assess financial data, evaluate risks, and drive outcomes.

- Operational expertise in loan disbursement, collections, compliance, and process execution.

- Proficiency in MS Office and basic computer applications for reporting and administrative tasks.

Preferred Qualifications:

- Prior experience in microfinance, NBFC, banking, or financial services.

- Demonstrated experience handling branch operations or similar leadership roles.