Employer - Listed Automotive Company

Role. - Area Service Manager- Raipur

Job Location - Raipur, Chattisgarh

Qualification - B.Tech ( 4 yrs+)

Role and Responsibilities

Responsible for expansion of service network in the assigned area, achievement of service targets, adherence to service standards across all dealer workshops/branches and product support to manufacturing/R&D teams

a) Dealership profitability

1. Planning and monitoring the achievement of the service targets in the area

2. Execution of primary service network (dealer workshops & branches) and secondary service network (Certified Service Technicians and Power Technicians) expansion activities

3. Identification of service gaps and recommend new dealer workshops/branches

4. Promoting the sales, Genuine Spares and Genuine Oil

5. Promoting referral sales by providing service support

6. Handholding of dealers for achievement of customer retention targets and overall dealership profitability

b) Capability building

1. Providing guidance to dealers in the region with respect to monitoring & handling dealer network

2. Identifies training requirements and organizes training for dealership manpower

3. Gather and disseminate market intelligence by keeping track of competitor products as well as services

4. Coordinate with dealers in manpower recruitment for workshops

5. Execution of projects in the area as determined by the RSM/H.O. from time-to-time

c) Systems & processes

1. Ensures the adherence to the company's service standards by all dealer workshops & branches across the region

a. Implementation of Total Productivity Management way of working

b. Implementation and audit of Service Quality Systems

c. Conduct Dealer Service Standard (DSS) audit and ensure 100% compliance of all dealers; initiate corrective actions for non-conforming dealerships

d. Work on reduction in service turn-around time and no. of repeat jobs, minimize cost/time deviations, etc.

2. Taking decisions on warranty claims

d) Customer relationship management

1. Enhancing the customer satisfaction levels in all dealer workshops

2. Guiding dealers in speedy resolution of critical customer issues and work for prevention of such issues

3. Coordinate with the service support team for speedy resolution of customer complaints on company website and consumer forums/legal cases

e) Product support

1. Continuously get feedback about product performance & product failures, perform root cause analysis and updates the manufacturing and R&D teams through RSM

2. Involve in planning and executing new product launches and conduct pre-launch field trials

Please send your CV with below details if this suits your requirement:

1. Current Salary -( Fix + Variable)

2. Expected CTC :

3. Current Employer -( if working)

4. Current Location

5. Notice Period -( if working)

6. Ok for Work from Office from Raipur office-

7. Total years of experience in ASM Service role ( in years)

8. Aggregate % in Btech

10. 12th and Bachelors passing Year -

11. DOB

12 Reason for job change:

13 Do any of your relatives work in Bajaj YES/NO:-

14. Have you priorly given an interview in Bajaj YES/NO:-

15. Do you have any gap year , if any please mention:- YES/NO

Saket
Phenom Placement