Area Head - Government Banking Group

Job Purpose:

We are a leading financial institution in the Government Banking sector, committed to providing exceptional banking services to our esteemed clients. As an Area Head-Government Banking, you will play a crucial role in ensuring seamless customer onboarding, expanding the volume of trade, and maintaining strong relationships with clients.

Roles & Responsibilities:

- Ensure seamless customer onboarding by providing bestinclass customer service and developing deep relationships to become the client's banking partner of choice.

- Spearhead business generation within stringent regulations and the bank's risk appetite to expand the volume of trade in the Government Banking Group.

- Collaborate with financial institutions to share revenue sources and realize synergies.

- Understand client needs, business, and sector characteristics to structure solutions that achieve customer satisfaction while remaining aligned with the bank's policies.

- Responsible for accurate and timely KYC, ensuring compliance and risk categorization.

- Acquire highvalue, highticket size accounts after conducting due diligence.

- Ideate to create diversified revenue sources for the Government Banking Group and facilitate campaigns to increase customer penetration and acquire highquality clients.

- Monitor financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank.

- Monitor portfolio and flag early warning signals while maintaining constant communication with clients.

- Perform credit analysis as mandated by RBI.

- Gather and leverage market intelligence to incorporate best practices.

- Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals.

Secondary Responsibilities:

- Collaborate with internal stakeholders (Branch Banking, Treasury, Risk, Compliance, Legal) to achieve desired business objectives while ensuring maximum efficiency in internal processes.

- Create and deploy strong mechanisms to constantly measure and monitor customer satisfaction, envision changes to existing processes, and improve specifications and performance.

- Ensure high-quality customer service and review customer complaints to maintain customer satisfaction and increase the treasury business.

Managerial and Leadership Responsibilities:

- Champion bank customer-first culture by driving the team to uphold high-degree servicing norms and ensure absolute customer delight.

- Attract and retain best-in-class talent for key roles in their reporting structure.

- Monitor key parameters on employee productivity, hiring quality, and attrition rates and make necessary improvements.

Requirements

5+ years of relevant experience.