Area Collections Manager

BFSI Connect is revolutionizing recruitment in the Banking, Financial Services, and Insurance (BFSI) sectors with our advanced tech-centric platform. Leveraging cutting-edge technology, we ensure a seamless experience for connecting candidates with the right job opportunities while helping employers efficiently find ideal talent. With a dedicated focus on the BFSI industry, we simplify hiring through a user-friendly mobile app and comprehensive web platform. Our services offer personalized job recommendations, a curated talent pool, and cost-effective hiring solutions driven by deep industry insights.

Role: Area Collection Manager

Location: Ahmedabad

Type: Full-time | On-site

As an Area Collection Manager, you will lead and manage the collections operations for your designated region. Your primary responsibilities will include overseeing collection agents, ensuring timely recovery of outstanding payments, resolving customer issues, monitoring performance metrics, and developing strategies to reduce delinquencies. This role is pivotal in maintaining financial health and regulatory compliance within the organization.

Key Responsibilities:

- Supervise and manage a team of field collection agents across assigned locations.

- Monitor daily, weekly, and monthly collection targets and ensure timely recovery of dues.

- Analyze collection trends and implement data-driven strategies to improve recovery rates.

- Handle escalated customer queries and disputes related to overdue payments in a professional manner.

- Conduct field visits as required to manage high-value or delinquent accounts.

- Maintain accurate and up-to-date collection records and prepare regular reports for senior management.

- Ensure adherence to company policies, RBI guidelines, and legal norms in all collection activities.

- Coordinate with legal, risk, and credit teams to handle chronic defaulters and initiate recovery actions.

- Train, mentor, and motivate the collection team to maintain high performance and compliance standards.

Required Qualifications & Experience:

- 5-8 years of relevant experience in collections or recovery management, preferably within the NBFC, Banking, FinTech, or Microfinance sector.

- Proven experience in managing field collection teams across multiple locations.

- Strong knowledge of soft collections, hard collections, skip tracing, and legal recovery procedures.

- Solid understanding of loan delinquency metrics (DPD, NPA, PAR, etc.) and recovery KPIs.

- Experience handling retail loans (personal loan, two-wheeler loan, business loan, gold loan, etc.) is a strong plus.

- Familiarity with regulatory and compliance frameworks applicable to collections under RBI guidelines.

- Proficient in using collection software, CRM tools, and MS Excel for tracking and reporting.

- Strong communication, negotiation, and interpersonal skills.

- Leadership capabilities to drive performance and accountability within the team.

- Bachelors degree in Finance, Business Administration, Commerce, or a related field. MBA or equivalent post-graduate qualification is an advantage.