The ideal candidate should have strong experience in HR systems, workforce management processes, requirements analysis, system configuration, integrations, testing, troubleshooting, and stakeholder management. The role requires the ability to translate complex HR and workforce requirements into scalable technology solutions while ensuring data accuracy, system reliability, and process efficiency.

Key Responsibilities:

- Lead the analysis, implementation, enhancement, and support of HR and workforce management systems.

- Partner with HR, Workforce Management, Payroll, IT, and business teams to understand business requirements and translate them into system solutions.

- Analyze existing HR processes and identify opportunities for process improvement, automation, standardization, and system optimization.

- Gather, document, and validate business and functional requirements through stakeholder discussions, workshops, process analysis, and system assessments.

- Design functional solutions and system configurations aligned with business requirements and HR processes.

- Manage system enhancements, change requests, releases, upgrades, and new functionality implementations.

- Work closely with technical teams and vendors on system integrations, interfaces, data flows, and issue resolution.

- Support integrations between HR systems and other enterprise applications, ensuring accurate and timely exchange of employee and workforce data.

- Analyze system issues, identify root causes, coordinate resolutions, and ensure minimal business disruption.

- Lead functional testing, regression testing, integration testing, and user acceptance testing for system enhancements and releases.

- Develop and maintain functional specifications, process documentation, test scenarios, system documentation, and user guides.

- Monitor system performance, data quality, interfaces, and operational processes to ensure reliability and accuracy.

- Support HR data management, reporting requirements, data validation, and reconciliation activities.

- Collaborate with HR and business teams to define reporting and analytics requirements related to workforce, employee, organizational, and HR processes.

- Coordinate with external vendors and implementation partners for system support, enhancements, upgrades, and issue resolution.

- Lead production support activities and ensure timely resolution of critical system incidents and business-impacting issues.

- Establish and maintain effective change management and release management processes for HR technology solutions.

- Provide guidance and mentoring to junior analysts and team members.

- Participate in HR technology projects, system implementations, migrations, upgrades, and transformation initiatives.

- Ensure systems and processes comply with organizational policies, data governance standards, security requirements, and applicable HR data protection practices.

Key Functional Areas:

- HR Systems and Workforce Management

- Employee Lifecycle Management

- Workforce Administration

- Organizational Management

- Time and Attendance

- Leave and Absence Management

- Payroll-related HR processes

- Employee Data Management

- HR Reporting and Data Management

- HR System Integrations

- System Configuration and Enhancements

- Production Support

- Testing and Release Management

Required Skills & Expertise:

- 8 - 10 years of experience in HR technology, HR systems, workforce management systems, business systems analysis, or a related domain.

- Strong understanding of HR processes and employee lifecycle management.

- Hands-on experience in requirements gathering, business analysis, functional design, system configuration, testing, and production support. Experience working with HRIS, HCM, Workforce Management, or enterprise HR technology platforms.

- Strong understanding of system integrations, data flows, APIs/interfaces, and HR system dependencies.

- Ability to analyze complex business requirements and convert them into clear functional specifications.

- Strong troubleshooting and root-cause analysis skills.

- Experience with functional, integration, regression, and user acceptance testing.

- Strong knowledge of HR data structures, employee master data, organizational data, and workforce-related information.

- Good understanding of HR reporting and data validation processes.

- Strong stakeholder management and communication skills, with the ability to work effectively with HR, IT, business teams, vendors, and senior leadership.

- Experience managing multiple projects, enhancements, priorities, and production issues simultaneously.

- Strong documentation and process-management skills.

- Ability to work independently while also collaborating effectively with cross-functional teams.

Preferred Skills:

- Experience leading HR technology implementations, upgrades, or transformation projects.

- Exposure to cloud-based HR/HCM platforms and enterprise workforce management solutions.

- Experience working with third-party HR technology vendors and implementation partners.

- Understanding of HR technology integration architecture and enterprise application ecosystems.

- Experience with Agile methodologies, Jira, ServiceNow, or similar project and service-management tools.

- Strong analytical, problem-solving, and decision-making capabilities.

Key Competencies:

- HR Technology Functional Expertise

- Business & Systems Analysis

- Workforce Management